Return & Refund Policy
Last Updated: [January 1st, 2027]
Thank you for shopping with She’s the Greatest Superhero. Because many of our products are made to order through our print-on-demand fulfillment partner, Printify, we have specific policies regarding returns, replacements, and refunds.
Print-on-Demand Products
Most merchandise purchased through our store is produced specifically after an order is placed. For this reason, we generally do not accept returns or exchanges simply because you changed your mind, ordered the wrong size, or no longer want the product.
Please carefully review the product description, size information, color, and other product details before completing your order.
Damaged or Defective Products
If your product arrives damaged, defective, or has a manufacturing or printing issue, please contact us.
Printify generally requires customers to report product issues within 30 days of the delivery date. To help us resolve the issue, please provide:
Your order number
A description of the problem
Clear photographs showing the issue
Photographs of the product packaging when relevant
We may use the information and photographs you provide to submit a claim to our fulfillment provider.
If the issue is confirmed as a manufacturing, printing, or fulfillment error, we may arrange for a replacement or refund, depending on the circumstances and the available resolution.
Incorrect or Misprinted Products
If you receive a product that is different from what you ordered, contains a significant printing error, or has another fulfillment-related problem, please contact us promptly.
Please provide your order number and clear photographs of the product.
We will review the issue and, where appropriate, work with our fulfillment provider to arrange a replacement or refund.
Incorrect Size or Color Selected by Customer
Please carefully check your selected size, color, quantity, and other product options before placing your order.
Because our products are generally made to order, we cannot guarantee refunds or replacements when the customer selects the wrong size, color, or product.
If you are unsure about sizing, please review the size chart provided on the product page before ordering.
Change of Mind
We do not generally accept returns or provide refunds because a customer changes their mind after placing an order.
This includes situations where:
You no longer want the product
You selected the wrong size
You selected the wrong color
You ordered the wrong product
You changed your mind after production began
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
Because orders may be sent to production shortly after purchase, we cannot guarantee that an order can be cancelled once production has started.
If the order has already entered production or fulfillment, cancellation may not be possible.
Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
Shipping Issues
If your order is delayed, please first check the tracking information provided with your order.
If the package is confirmed as lost or there is another delivery problem, contact us so we can investigate the issue with the fulfillment provider and determine the appropriate resolution.
Please make sure your shipping address is correct when placing your order. We are not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.
Contact Us
If you have a problem with your order, please contact us as soon as possible:
Email: info@shesthegreatestsuperhero.com
Please include your order number, a description of the issue, and photographs when applicable.
We will review the issue and work with our fulfillment provider where necessary to determine the appropriate resolution.